Help centre
Member FAQs
Booking, payments, cancellations, and tips for getting the most out of DiscussIt.
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Getting Started
4 questionsDiscussIt is a platform that connects you with verified professional experts — in fields like technology, finance, wellness, law, marketing, and more — for one-on-one video consultations. Simply browse expert profiles, find someone whose experience matches your needs, pick an available time slot, and pay to confirm your session. At the scheduled time, you join a private video call and get personalised advice directly from your expert.
Yes. You need a free DiscussIt account to book and manage sessions. Creating an account takes under a minute — just an email address and a password. You can browse expert profiles and view availability without signing in, but payment and booking require an account.
Yes, joining is free. You pay only for the live sessions you book, at a rate each expert sets and shows before you confirm. AI Advisors include 3 free questions a month; for more, you can add Guides+ for unlimited questions or buy a credit pack.
Yes. DiscussIt is available globally. Our scheduling system automatically detects and converts time zones, so you'll always see availability in your local time. Sessions take place over video call, so no travel is required.
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Booking Sessions
5 questionsUse the search or browse by category to find experts. Each profile shows their credentials, areas of expertise, verified reviews from past clients, and live availability. Once you have chosen an expert, select an open time slot in their calendar, confirm your session details, and complete payment. You will receive an instant booking confirmation by email, along with a calendar invite and video call link.
You can book sessions up to 12 months in advance. Many experts also offer same-day availability — look for the green "Available today" badge on their profile. We recommend booking at least 24 hours in advance where possible so both you and your expert have time to prepare.
Session lengths vary by expert. Most offer 30-minute and 60-minute slots; some also offer 90-minute or longer deep-dive sessions. The available durations and corresponding prices are shown on each expert profile before you book.
Yes. Members are free to book as many sessions as they like with any expert, subject to their availability. You can rebook directly from your session history or go to the expert's profile to pick a new time.
Check back on the expert's profile as availability is updated regularly. You can also browse similar experts in the same category. If you have any questions, email us at info@discussit.co and we will be happy to help.
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Cancellations & Refunds
5 questionsTo be eligible for a full refund, you must cancel your booking at least 48 hours before the scheduled session start time.
⚠️ Important: Bookings can't be cancelled online within 48 hours of the session, and the session fee is not refundable.
- 48+ hours before session — full refund to your original payment method
- Less than 48 hours before session: no refund, and the session fee is forfeited
- No-show (member) — no refund; session fee is forfeited
💡 Can't make it but still want the session? You can reschedule instead of cancelling — you must do so at least 48 hours before the session.
To cancel a session:
- Go to My Bookings in your account dashboard
- Find the session you want to cancel
- Select Cancel session and confirm
Cancel session is available until 48 hours before the session starts. Once you confirm, the time slot is released and our team refunds the full session fee to your original payment method. You'll get an email when the refund has been issued.
Within 48 hours of the session, the Cancel option is no longer shown and the session fee is not refundable. If something urgent has come up, please contact our support team.
💡 Your expert is also notified immediately when you cancel.
Yes, and we always recommend rescheduling over cancelling when possible. You can reschedule a session at least 48 hours before the session start time at no extra charge, subject to the expert's availability. To reschedule, go to My Bookings, select the session, and choose Reschedule. You'll be shown the expert's available slots to pick a new time. Note: rescheduling isn't available within 48 hours of the session. If something urgent has come up, please contact our support team.
Our team issues eligible refunds within 1 to 2 business days of your cancellation, and you'll receive an email once the refund has been issued. The money then usually appears on your original payment method within 5 to 10 business days, depending on your bank. If you haven't received it after that, please contact our support team.
Completed sessions are generally non-refundable, as the expert's time has been provided. However, we take quality seriously. If you feel a session was significantly below the standard represented in the expert's profile, please contact our support team within 48 hours of the session ending with details.
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Payments & Pricing
5 questionsWe accept all major credit cards (Visa, Mastercard, American Express). All payments are processed securely through our payments provider and your card details are never stored on our servers.
Payment is taken in full at the time of booking to secure your slot. The charge appears immediately on your payment method. You will receive an email receipt right away as well.
No. The rate shown on the expert's profile is the total amount you pay — there are no additional booking fees, service charges, or platform surcharges added at checkout.
Yes. A receipt is emailed automatically after every payment.
Yes. All payments are processed through a PCI-DSS Level 1 compliant payment provider. We use industry-standard TLS encryption for all data in transit, and your full card details are never stored on DiscussIt's servers.
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During Your Session
4 questionsYou'll receive an email with a video call link when you book. At the scheduled time, simply click the link — no app download required. You can also find the link at any time in your My Bookings dashboard. We recommend joining 2–3 minutes early to test your camera and microphone.
Experts will wait for up to 10 minutes after the scheduled start time. If you join within that window, your session will continue for the remaining scheduled time. If you don't join within 10 minutes, the session may be considered a no-show and the fee forfeited.
Recording is available with the explicit consent of the expert. Before starting a recording, you must request and receive verbal or written consent from your expert within the session. Recordings are for your personal reference only and may not be shared publicly or commercially without written permission from both DiscussIt and the expert.
If you experience a connection drop or technical issue, try refreshing your browser and rejoining using the same link. Most issues resolve within a minute or two. If a significant technical failure on our platform cuts your session short by more than 10 minutes, please contact support within 24 hours. We'll review the session logs and provide an appropriate credit or refund for the lost time.
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Account & Privacy
4 questionsGo to Account Settings from your profile menu. From there you can update your name, email address, password, notification preferences, and payment methods.
Experts can see your display name and any information you choose to include in your session notes. Your email address, payment details, and any other personal information are never shared with experts. For full details, please review our Privacy Policy.
To close your account, email us at support@discussit.co with your request. Your data will be permanently deleted within 30 days, in accordance with our Privacy Policy and applicable data protection laws. Note: any upcoming booked sessions must be cancelled before your account can be closed.
Go to Member Dashboard → Notifications to customise which emails you receive — booking confirmations, reminders, follow-up prompts, and platform updates. You can unsubscribe from marketing emails at any time via the unsubscribe link in any email.
Still have questions?
Our support team is here to help, 7 days a week.
General support: support@discussit.co
General inquiries: info@discussit.co