Help centre

Member FAQs

Booking, payments, cancellations, and tips for getting the most out of DiscussIt.

🚀

Getting Started

4 questions

📅

Booking Sessions

5 questions

↩️

Cancellations & Refunds

5 questions

💳

Payments & Pricing

5 questions

🎥

During Your Session

4 questions

👤

Account & Privacy

4 questions

Still have questions?

Our support team is here to help, 7 days a week.

General support: support@discussit.co

General inquiries: info@discussit.co

Member FAQs

Getting Started

What is DiscussIt and how does it work?

Do I need to create an account to book a session?

Is DiscussIt free to join?

Can I use DiscussIt from anywhere in the world?

Booking Sessions

How do I find and book the right expert?

How far in advance can I book a session?

How long are sessions?

Can I book multiple sessions with the same expert?

What happens if my preferred expert has no availability?

Cancellations & Refunds

What is the cancellation and refund policy?

How do I cancel a booking?

Can I reschedule instead of cancelling?

How long does a refund take to process?

Can I get a refund if I was unhappy with the session?

Payments & Pricing

What payment methods are accepted?

When am I charged for a session?

Are there any platform fees on top of the expert's rate?

Can I get a receipt or invoice for my session?

Is my payment information secure?

During Your Session

How do I join my video session?

What if I'm running late to my session?

Can I record my session?

What happens if there's a technical issue during the session?

Account & Privacy

How do I update my account details?

Is my personal information shared with experts?

How do I delete my account?

How do I manage my email notifications?